Renowned Macau Entertainment Group : Planning Analysis Manager / Guests Promotion Officer / Planning Service Coordinator
Renowned Macau Entertainment Group : Planning Analysis Manager / Guests Promotion Officer / Planning Service Coordinator
Planning Analysis Manager
Responsibilities:
- Planning and calculating department commission remuneration;
- Planngin of the SQL database;
- Design/planning/analysis of special projects, meeting reports;
- Prepare a list of customer followers;
- Design customer service methods.
Job Requirements:
- Have at least three years of experience in leading the service team;
- Excellent communication skills and ability to communicate with different people;
- Can cope with overtime work tasks and complete works under pressure;
- Fluent in Mandarin & English;
- Clerical work (WORD, EXCEL, POWERPOINT, Chinese typing);
- College degree or above education;
- Other relevant certificate qualifications are preferred.
Guests Promotion Officer
Responsibilities:
- To provide our customers with friendly and professional customer service, to satisfy customers and increase their sense of belonging;
- Maintain good relationships with customers, promote products and services, and achieve group performance goals;
- Actively contact customers by phone, promote products, develop potential customers, and achieve individual performance goals;
- Maintain good relationship with customers, track their trends, understand their needs, receive feedback, and reflect to the department for optimization;
- To assist and perform the tasks assigned by the superior.
Job Requirements:
- Positive attitude, take the initiative to understand customer needs, and complete their arrangements;
- Familiar with the company's products and activities, recommend customer to participate, and complete team performance sales targets;
- Teamwork awareness, responsibility and generosity;
- Fluent in Chinese, other languages are preferred;
- Service-oriented, with experience in entertainment business or VIP room business is a plus.
Planning Service Coordinator
Responsibilities:
- Provide effective and timely assistance to frontline colleagues;
- Long-term assistance in providing special services, including catering, transportations, room services, various types of activities and incentive programs;
- Follow up with overseas bookings and confirm conditions with colleagues;
- Check the settlement amount of the guest with the internal department before the end of each working day ;
- Settle and organize the business report for the day;
- Consultation and answer to regular company activities;
- Answer the hotline of the marketing department and the frontline's demand.
Job Requirements:
- Have relevant business knowledge and have a broad understanding of VIP business;
- Responsible and generous;
- Able to complete the work autonomously;
- Able to work under pressure;
- Fluent with Mandarin & English.
*Employee Benefits: Paid annual leave, sick leave & birthday leave, retirement protection plan, medical insurance, meals, laundry benefits, accommodation allowance, etc.
If you're interested in this job, you are welcome to fill out the following job application form and send it to info@rcg-macau.com，We will contact you as soon as possible and provide you with suitable job opportunities