Renowned International Entertainment Group : Host / Cage Cashier / Guest Services / VIP Executive Assistant / Market Development Supervisor / Membership Operation Manager/Specialist / IT Technician / Translator / Interpreter / Tea Artist
Renowned International Entertainment Group : Host / Cage Cashier / Guest Services / VIP Executive Assistant / Market Development Supervisor / Membership Operation Manager/Specialist / IT Technician / Translator / Interpreter / Tea Artist
1. Host
Responsibilities:
- Provding guest services;
- Assist customers to buy chips and exchange cash;
- When the guest need food, assist them or notify the F&B attendant;
- Assist the guest to do room renting and car arrangement, and report to the operation manager/director promptly.
Job Requirements:
- Has a neat and positive appearance, proactive and be radiant with smiles;
- Candidates with experience in casino are preferred
- Excellent communication ability;
- Fluent in speaking of Cantonese and Mandarin, and general in English.
- Shift work is required;
2. Cage Cashier
Responsibilities:
- Exchanging chips, understanding chips from different company, and to idenity it's authenticity;
- Counting money, to identify the authenticity of coins.
- Manage guest accounts: Assist clients with enquiries, operations and billing;
- Daily work Handover with colleague: including settlement of chips, cash and follow-up other works;
- Assist the Supervisor in other task.
Job Requirements:
- Have positive image, proactive and be radiant with smiles;
- Excellent communication ability;
- Candidates with relevant experience are preferred
3. Guest Services
Responsibilities:
- Assist guests in room reservation, vehicle, flights and ship booking;
- Assist guests in ordering various types of tickets (e.g. concert tickets);
- Provide timely and professional services to our guests;
- Assist in the processing of the work arranged by the superior.
Job Requirements:
- Fluent in Cantonese and Mandarin;
- Familiar with computer operations and clerical work;
- Relevant work experience is preferred;
- Shifts work is required.
4. VIP Executive Assistant
Responsibilities:
- Handle guest and agents inquiries;
- Maintain long-term relationships with guests;
- Coordinate events organized / sponsored by company and invite guest and agents to attend;
- Ensure department system is updated accurately;
- Timely feedback to the supervisor to make improvements;
- Participate in every regular meeting and report complaints from all guests and agents to make recommendations to improve service quality;
- Process task assigned by the supervisor.
Job Requirements:
- Demonstrated abilities in building strong professional relationships and establishing suitable supporting networks;
- Confident, independent and self-motivated;
- Excellent and professional verbal and written communications in English, Cantonese and Mandarin;
- Computer proficiency in Microsoft Office applications;
- Keep the company's information confidential;
- Possess excellent organizational skills to manage several tasks at once, meticulous in details;
- Shift work is required.
5. Market Development Supervisor
Responsibility:
- Handle customers and agents’ inquiries
- Keep in touch with customers and agents, maintain good cooperation relationship.
- Maintain long-term relationship with customers and agents.
- Assist and handle customers and agents' order requirements
- Deal with various needs of customers and agents, so they can feel at ease.
- Planning and purchase birthday gifts for guests and agents.
- Assist in sponsoring or organizing events, responsible for notifying and inviting guests and representatives to attend.
- Handling complaints until customers and agents are satisfied.
- Ensure the departmental systems and reports to be accurate and updated.
- Assign and supervise tasks or work designated to employees.
- Assist and share the manager’s strategic planning, monitoring, execution, and management.
- Monitor, manage and operate the daily work status of staffs, and regularly reflect opinions to the manager to make improvements.
- Participate in every regular meeting and report complaints from all customers and agents to make recommendations to improve service quality.
- Handling tasks assigned by the supervisor.
Job Requirements:
- Maintain good relationship with all departments and cooperation partners
- Excellent professional language and writing skills, proficient in Chinese, Korean and English;
- Shift work is required
6. Membership Operation Manager/Specialist
Responsibilities:
- Professionally and efficiently handle guest inquiries, understand customer needs and provide clear and accurate information;
- Establish and maintain good relationship with the guests;
- Data input to ensure departmental system databases and reports are accurate;
- Promote membership, introduce and explain the benefits, and features of the membership to potential guests;
- Arrange booking and inquiries according to the department's service standards to meet the needs of the guests.
Job Requirements:
- Excellent customer service skills, organizational skills and communication skills;
- Relevant work experience with Membership / Customer Service is preferred;
- Proficient in Cantonese and Mandarin, and general in English;
- Familiar with computer processing;
- Shift Work is required.
7. IT Technician
Responsibilities
- Install and perform minor repairs to hardware, software, and peripheral equipments;
- Oversee the daily performance of computer systems;
- Ensure all equipments performing properly;
- Maintain record of daily data;
- Provide technical assistance and support to users, diagnosis and resolve problems;
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Job Requirements:
- High school graduate or above;
- Relevant qualifications in Information Technology related field;
- A year experience in the Information Technology industry;
- Basic network, server and PC skills;
- Good command of English and Chinese;
- Willing to work in
8. Interpreter
Responsibilities:
- Responsible fo the company' s translation arrangement, and ensure it meets the relevant quality standards.
Job Requirements:
- Relevant work experience in translation, able to provide Cambodian-Chinese interpretation and translation, able to provide English interpretation;
- Passion in translation work, familiar with all kinds of translation software;
- Dedicated to accomplishing work objectives, proposals and tasks;
- Careful and patient, in possession of good image, strong sense of responsibility, good communication skill, and excellent professional quality.
9. Tea Artist
Responsibilities:
- Introduce tea knowledge to customers and provide tea service;
- Assist in providing specific tea to customers;
- Familiar with tea varieties and brewing methods.
Job Requirements:
- Dignified, courteous and be proactive;
- Relevant experience in tea artist work;
- Holder of tea art related license;
- Excellent communication skills;
- Shift work is required.
Work Location: Vietnam, Cambodia & Philippines.
If you're interested in this job, you are welcome to fill out the following job application form and send it to info@rcg-macau.com，We will contact you as soon as possible and provide you with suitable job opportunities