Macau Star Graded Hotel : Sales Executive / Reservation Attendant / Guest Relation Attendant / Concierge / Room Attendant
Macau Star Graded Hotel : Sales Executive / Reservation Attendant / Guest Relation Attendant / Concierge / Room Attendant
Sales & Marketing
1. Sales Executive
Responsibilities:
- Visit clients such as private company & travel agency, to conduct active sales visits;
- Search for new clients for better performance;
- Provide related quotations, order processing, etc.;
- Cooperate with the marketing manager to perform all sales activities;
- Understand the market trends and peer competition information for research and analysis.
Job Requirements:
- Bachelor Degree or above certification;
- At least 1 year of experience in a hotel or travel agency related works;
- Ability to work independently, excellent communication skills and problem solving skills;
- Be proactive and willing to accept challenges;
- Familiar with computer operation, fluent in both Cantonese & Mandarin and general in English.
Front Office
2. Reservation Attendant
Responsibilities:
- Answering and forwarding calls and inquires;
- Answering room price inquirer, provide customers with clear information on room types, facilities and prices;
- Responsible for the room booking and reservation system updating;
- Assist in organizing daily reservations reports.
Job Requirements:
- High school graduation or above (Bachelor Degree is preferred);
- Fluent in Cantonese and general in English;
- Clearly and politely speaking, experience in phone service or hotel reservation department is preferred.
- Shift work is required before 10 pm, no overnight work.
3. Guest Relation Attendant / Receptionist
Responsibilities:
- Assist guests in check-in and out;
- Check the counter cash flow transactions to ensure it's accuracy and complete cash transfers;
- Assist in following up on daily front desk operations and the status of guest room, report to the duty supervisor immediately if there's any sudden or urgent situation;
- Provide guests with information on the hotel's facilities and Macau travel guide;
- Report feedback of customers to the duty head.
Job Requirements:
- High school graduation or above (Bachelor Degree is preferred);
- Has a neat and positive appearance, and be proactive at work;
- Excellent communication, able to communicate in Cantonese and English;
- Shift work is required.
4. Concierge
Responsibilities:
- Responsible for customer receiving arrangements, channeling passenger flow in the lobby and report any special situation;
- Assist guests in collection or storage of various baggage and registration of personal items;
- Provide guests with information on the hotel's facilities and Macau travel guide;
- Arrange passengers' transportation (e.g. taxis or company vechicle)
Job Requirements:
- High school graduation or above (Bachelor Degree is preferred);
- Able to communicate in Cantonese and English;
- Shift work is required.
Housekeeping Department
5. Room Attendant
Responsibilities:
- Responsible for the daily cleaning, restoration, and replenishment of necessary supplies for hotel rooms;
- Responsible for the cleaning of the corridors of the guest rooms, including the storage area of the service area and the stairs.
- Coordinate with the Housekeeping Coordinator for assistance.
Job Requirements:
- Primary school graduation or above;
- Two or more years of relevant housing service experience;
- Diligent, responsible and serious at work;
- Shift work is required.
* For the above positions, the company provides accommodation, meals, paid annual leave, sick leave and accident insurance.
If you're interested in this job, you are welcome to fill out the following job application form and send it to info@rcg-macau.com，We will contact you as soon as possible and provide you with suitable job opportunities