Enterprise Recruitment:Marketing Strategy Director / Training Manager / Staff Relations Assistant / HR Assistant Manager/Manager / BD Supervisor/Assistant Manager / IT Specialist / Cage Cashier / BD Planning Manager/Assistant Planning Manager

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1. Marketing Strategy Director
 
Job Responsibilities:
  • Oversees Market Development Department, in terms of operations, staff training.
  • Develop and enhance portfolio of accounts through relationship management of Key contacts within customers’ organization
  • Demonstrate a strategic selling approach by identifying key decision makers for various product areas, while successfully positioning and communicating a value proposition.
  • Builds relationships with key market influencers, i.e.
  • Conducts solid analysis of the opportunity and risks for the department.
  • Uses market research to create deep intimacy with specialized market needs.
  • Identifies the players—customers, distributors, potential partners, influencers.
  • Maximize company profits by maintaining/ developing guest relationships with strategic planning in line with company's direction.
 
Requirements
  • Minimum of 5 years’ experience working in the Casino Marketing field
  • Strong interpersonal skills, a winning attitude and strong work ethic
  • Ability to develop, prepare and deliver professional presentations
  • Time management skills and ability to multitask
  • Excellent verbal and written communication skills
  • Excellent and professional verbal and written communications in English, Cantonese and Mandarin
  • Have proven accountability when working with confidential information.
  • Possess excellent customer service, organizational and communication skills. 
 
 
2. Training Manager
 
  • Minimum 5 years’ experience in Training
  • College degree plus technical certificate, diploma or higher qualification
  • Must possess the Foundational Competencies: Global Mindset, Industry Knowledge, Interpersonal Skills, Personal Skills & Technology Skills
  • Must be competent in training delivery: Able to deliver informal and formal learning solutions in a manner that both engages the learner and produces the desired outcomes; manage and respond to learner needs, ensure that the learning is made available in appropriate platforms and delivered in a timely and effective manner
  • Must be competent in evaluating learning impact: Able to gather, organize and analyze information regarding the impact of learning solutions against key business drivers; present the information in a way that is meaningful to the organization; use learning materials and analytics to inform organizational decision making
  • Excellent command of the English language and local language
  • Ability to express effective, clear and concise written and verbal communication
  • Dynamic, inspiring, innovative, enthusiastic and self-motivated
  • Easily approachable with an outgoing and pleasant personality
  • Professional training skills and knowledge of working practices and principles in a 5-star hospitality setting
 
 
3. Staff Relations Assistant
 
  • Qualifications in Social Work / Counseling / Psychology Degree would be an advantage
  • Internet skills including research, data collation and analysis
  • Good organizational skills and being able to work independently
  • Good in Chinese and English writing and communication skills
  • Competent computer skills including MS Office (Word,Excel,PowerPoint)
  • With relevant work experience would be an advantage
 
 
4. HR department – Assistant Manager/Manager
 
Job Responsibilities
  • Manage all kind of HR works, including recruitment and selection, compensation and benefits management, employee attendance, employee relations and other human resource management responsibilities;
  • Assist in managing daily operation of HR department;
  • Develop and maintain HR department\s procedures, policies and practices
  • Review and streamline work processes and procedures to improve work efficiency
  • Handle HR programs and projects to meet company goals;
  • Consulting the needs of departments training, develop relevant training programs to solve the performance problems, evaluates the effectiveness of the programs; planning, organizing, and implements training programs.
  • Ensure the company and HR related policies are accompanied by th Labor Relations Law of Macau
  • Handle employee conflicts and resolve labor disputes and complaints
  • Manage and optimize company employee relations to build a harmonious labor relations;
  • Review and submit the quarterly statement to government. (Professional tax M3/M4, Social Security Fund, The Gaming Inspection and Coordination Bureau, etc.)
  • Review and approve employee medical reimbursement
  • Reviewing the provident fund information and submitting the monthly detailed report of ICBC
  • Review monthly submission of accounting reports by accounting department.
     
Requirements:
  • Has a neat and positive appearance, approachable and proactive
  • At least 5 years of experience in HR department, of which 3year as management level
  • Excellent leadership, organizational skills, and communication skills
  • Fluent speaking of Mandarin, Cantonese and English
  • Bachelor Degree or above (Candidates with HR Diploma is preferred)
  • Excellent Chinese & English communication and writing skills.
 
 
5. Host
 
Job Responsibilities:
  • Responsible for VIP guests according to the arrangements of operation manager/ director;
  • When encountered new guest, report to the operation manager/director to register new account and receive the guest promptly;
  • Assist customers to buy chips and exchange cash;
  • Assist the company in monitoring the customer's MARKER, verify their win/loss data, and report to the operation manager/ director.
  • When the guest need food, assist them or notify the F&B attendant;
  • Assist the guest to do room renting and car arrangement, and report to the operation manager/director promptly.
 
Requirements:
  • Has a neat and positive appearance, proactive and be radiant with smiles;
  • Candidates with experience in casino are preferred
  • Excellent communication ability;
  • Fluent in Cantonese and Mandarin speaking.
  • Macau resident aged 21 is required.
  • 24 hours shift working is required;
  • Education level of high-school graduated is preferred.
 
 
6. Business Development Department – Supervisor/ Assistant Manager
 
Job Responsibilities:
  • Handle guest and agents inquiries (24 hours)
  • Maintain good relationship with guest and agents through regular contact
  • Maintain long term partnership with guest and agents
  • Develop relationship with potential / new guest and agents and introduce Business Development services
  • Identify opportunities to increase guest and agent rolling
  • Assist guest and agents with booking requirements
  • Handle all guest and agent special requirements
  • Plan, purchase and deliver birthday gifts for guest and agents
  • Coordinate contract requirements for shareholders
  • Assist with events organized / sponsored by company and invite guest and agents to attend
  • Be aware of concerts, shows, special events upcoming in Macau and ask if guest and agents are interested to attend
  • Handle guest and agent complains and resolve it to their satisfaction
  • Collate and analyze guest and agent gaming statistics, preferences and relevant information
  • Ensure department system and reports are updated accurately
  • Liaise with Accounts to process department invoices
  • Assign and monitor on tasks delegated to staff
  • Assist manager to plan, execute, manage department operations to ensure its smooth running
  • Monitor on department daily operations, report any challenges / issues to manager and offer suggestions for improvement
  • Achieve department monthly goals set by department head
  • Participate in regular department meetings, raise guest & agent complains and suggestions for improvements
  • Any other tasks as assigned by Department Head
 
Requirements:
  • A minimum of 2 years of work experience in similar capacity at supervisor level; exposure in hotel and / or gaming business / guest relations required
  • Demonstrated abilities in building strong professional relationships and establishing suitable supporting networks
  • Confident, independent and self-motivated.
  • Excellent and professional verbal and written communications in English, Cantonese and Mandarin
  • Computer proficiency in Microsoft Office applications
  • Able to work shifts
  • Have proven accountability when working with confidential information.
  • Possess excellent customer service, organizational and communication skills.
  • Get along with fellow Team Members and work as a team.
  • Meet the attendance guidelines of the job and adhere to departmental and company policies.
  • Have a well-groomed, professional appearance.
  • Possess excellent organizational skills to manage several tasks at once, meticulous in details.
  • Diploma / Degree holder in Hospitality / Casino / Guest and agent Services or related disciplines.
 
 
7. Information Technology – Specialist
 
Job Responsibilities:
  • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
  • Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
  • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
 
Requirements:
  • 1 year experience in the Information Technology industry;
  • Basic network, server and pc experiences;
  • Relevant qualifications in Information Technology related field;
  • High school graduate.
 
 
8. Cage Cashier
 
Job Responsibilities:
  • Exchange chips (include knowing each company's chips and identifying authenticity);
  • Counting money (include identifying the authenticity of currencies, and the money exchange with guests);
  • Hand over and explain what happened when daily shifting to your colleague;
  • Assist the director to finish the work.
 
Requirements:
  • Have a neat and positive appearance, proactive and be radiant with smiles;
  • Excellent communication ability;
  • Fluent in speaking of Mandarin, Cantonese, with basic knowledge in English;
  • Able to operate the computer, and Chinese/English word processing;
  • Candidates with cashier related experience is preferred;
  • Education level of high-school graduated is preferred.
 
 
9. Business Development Department – Planning Manager/ Assistant Planning Manager
 
Job Responsibilities:
  • Staff scheduling according to business needs and events
  • Coordinate events organized / sponsored by company and invite guest and agents to attend
  • Liaise with external event company to plan events
  • Identify department training needs and conduct / update department training, evaluate staff knowledge to ensure that trainings are effective.
  • Staff on-site deployment planning and reports
  • Provide support to on-site colleagues on guest needs
  • Pre event planning & past event analysis
  • Coordinate with Human Resources on Business Development staffing needs
  • Coordinate with Sun Entertainment Culture for all ticket requests
  • Update assignment list of Business Development colleagues
  • Ensure department system and reports are updated accurately
  • Control department & guest expenses
  • Identify opportunities to increase guest and agent rolling
  • Assist with events organized / sponsored by company and invite guest and agents to attend
  • Coordinate birthday gifts for guest and agents according to their preferences
  • Be aware of concerts, shows, special events upcoming in Macau and coordinate with relevant colleagues to ask if guest and agents are interested to attend
  • Collate and analyze guest and agent gaming statistics, preferences and relevant information
  • Any other tasks as assigned by Department Head / Superiors
 
Requirements:
  • A minimum of 3 years of work experience in similar capacity; exposure in hotel and / or gaming business required
  • Demonstrated abilities in building strong professional relationships and establishing suitable supporting networks
  • Confident, independent and self-motivated
  • Excellent and professional verbal and written communications in English, Cantonese and Mandarin
  • Computer proficiency in Microsoft Office applications
  • Able to work shifts
  • Have proven accountability when working with confidential information.
  • Possess excellent customer service, organizational and communication skills.
  • Get along with fellow Team Members and work as a team.
  • Meet the attendance guidelines of the job and adhere to departmental and company policies.
  • Have a well-groomed, professional appearance.
  • Possess excellent organizational skills to manage several tasks at once, meticulous in details
  • Diploma / Degree holder in Hospitality / Casino / Events or related disciplines
 
If you're interested in this job, you are welcome to fill out the following job application form and send it to info@rcg-macau.com,We will contact you as soon as possible and provide you with suitable job opportunities