Enterprise Recruitment：Marketing Strategy Director / Training Manager / Staff Relations Assistant / HR Assistant Manager/Manager / BD Supervisor/Assistant Manager / IT Specialist / Cage Cashier / BD Planning Manager/Assistant Planning Manager
Enterprise Recruitment：Marketing Strategy Director / Training Manager / Staff Relations Assistant / HR Assistant Manager/Manager / BD Supervisor/Assistant Manager / IT Specialist / Cage Cashier / BD Planning Manager/Assistant Planning Manager
1. Marketing Strategy Director
Job Responsibilities:
- Oversees Market Development Department, in terms of operations, staff training.
- Develop and enhance portfolio of accounts through relationship management of Key contacts within customers’ organization
- Demonstrate a strategic selling approach by identifying key decision makers for various product areas, while successfully positioning and communicating a value proposition.
- Builds relationships with key market influencers, i.e.
- Conducts solid analysis of the opportunity and risks for the department.
- Uses market research to create deep intimacy with specialized market needs.
- Identifies the players—customers, distributors, potential partners, influencers.
- Maximize company profits by maintaining/ developing guest relationships with strategic planning in line with company's direction.
Requirements
- Minimum of 5 years’ experience working in the Casino Marketing field
- Strong interpersonal skills, a winning attitude and strong work ethic
- Ability to develop, prepare and deliver professional presentations
- Time management skills and ability to multitask
- Excellent verbal and written communication skills
- Excellent and professional verbal and written communications in English, Cantonese and Mandarin
- Have proven accountability when working with confidential information.
- Possess excellent customer service, organizational and communication skills.
2. Training Manager
- Minimum 5 years’ experience in Training
- College degree plus technical certificate, diploma or higher qualification
- Must possess the Foundational Competencies: Global Mindset, Industry Knowledge, Interpersonal Skills, Personal Skills & Technology Skills
- Must be competent in training delivery: Able to deliver informal and formal learning solutions in a manner that both engages the learner and produces the desired outcomes; manage and respond to learner needs, ensure that the learning is made available in appropriate platforms and delivered in a timely and effective manner
- Must be competent in evaluating learning impact: Able to gather, organize and analyze information regarding the impact of learning solutions against key business drivers; present the information in a way that is meaningful to the organization; use learning materials and analytics to inform organizational decision making
- Excellent command of the English language and local language
- Ability to express effective, clear and concise written and verbal communication
- Dynamic, inspiring, innovative, enthusiastic and self-motivated
- Easily approachable with an outgoing and pleasant personality
- Professional training skills and knowledge of working practices and principles in a 5-star hospitality setting
3. Staff Relations Assistant
- Qualifications in Social Work / Counseling / Psychology Degree would be an advantage
- Internet skills including research, data collation and analysis
- Good organizational skills and being able to work independently
- Good in Chinese and English writing and communication skills
- Competent computer skills including MS Office (Word，Excel，PowerPoint)
- With relevant work experience would be an advantage
4. HR department – Assistant Manager/Manager
Job Responsibilities
- Manage all kind of HR works, including recruitment and selection, compensation and benefits management, employee attendance, employee relations and other human resource management responsibilities;
- Assist in managing daily operation of HR department;
- Develop and maintain HR department\s procedures, policies and practices
- Review and streamline work processes and procedures to improve work efficiency
- Handle HR programs and projects to meet company goals;
- Consulting the needs of departments training, develop relevant training programs to solve the performance problems, evaluates the effectiveness of the programs; planning, organizing, and implements training programs.
- Ensure the company and HR related policies are accompanied by th Labor Relations Law of Macau
- Handle employee conflicts and resolve labor disputes and complaints
- Manage and optimize company employee relations to build a harmonious labor relations;
- Review and submit the quarterly statement to government. (Professional tax M3/M4, Social Security Fund, The Gaming Inspection and Coordination Bureau, etc.)
- Review and approve employee medical reimbursement
- Reviewing the provident fund information and submitting the monthly detailed report of ICBC
- Review monthly submission of accounting reports by accounting department.
Requirements:
- Has a neat and positive appearance, approachable and proactive
- At least 5 years of experience in HR department, of which 3year as management level
- Excellent leadership, organizational skills, and communication skills
- Fluent speaking of Mandarin, Cantonese and English
- Bachelor Degree or above (Candidates with HR Diploma is preferred)
- Excellent Chinese & English communication and writing skills.
5. Host
Job Responsibilities:
- Responsible for VIP guests according to the arrangements of operation manager/ director;
- When encountered new guest, report to the operation manager/director to register new account and receive the guest promptly;
- Assist customers to buy chips and exchange cash;
- Assist the company in monitoring the customer's MARKER, verify their win/loss data, and report to the operation manager/ director.
- When the guest need food, assist them or notify the F&B attendant;
- Assist the guest to do room renting and car arrangement, and report to the operation manager/director promptly.
Requirements:
- Has a neat and positive appearance, proactive and be radiant with smiles;
- Candidates with experience in casino are preferred
- Excellent communication ability;
- Fluent in Cantonese and Mandarin speaking.
- Macau resident aged 21 is required.
- 24 hours shift working is required;
- Education level of high-school graduated is preferred.
6. Business Development Department – Supervisor/ Assistant Manager
Job Responsibilities:
- Handle guest and agents inquiries (24 hours)
- Maintain good relationship with guest and agents through regular contact
- Maintain long term partnership with guest and agents
- Develop relationship with potential / new guest and agents and introduce Business Development services
- Identify opportunities to increase guest and agent rolling
- Assist guest and agents with booking requirements
- Handle all guest and agent special requirements
- Plan, purchase and deliver birthday gifts for guest and agents
- Coordinate contract requirements for shareholders
- Assist with events organized / sponsored by company and invite guest and agents to attend
- Be aware of concerts, shows, special events upcoming in Macau and ask if guest and agents are interested to attend
- Handle guest and agent complains and resolve it to their satisfaction
- Collate and analyze guest and agent gaming statistics, preferences and relevant information
- Ensure department system and reports are updated accurately
- Liaise with Accounts to process department invoices
- Assign and monitor on tasks delegated to staff
- Assist manager to plan, execute, manage department operations to ensure its smooth running
- Monitor on department daily operations, report any challenges / issues to manager and offer suggestions for improvement
- Achieve department monthly goals set by department head
- Participate in regular department meetings, raise guest & agent complains and suggestions for improvements
- Any other tasks as assigned by Department Head
Requirements:
- A minimum of 2 years of work experience in similar capacity at supervisor level; exposure in hotel and / or gaming business / guest relations required
- Demonstrated abilities in building strong professional relationships and establishing suitable supporting networks
- Confident, independent and self-motivated.
- Excellent and professional verbal and written communications in English, Cantonese and Mandarin
- Computer proficiency in Microsoft Office applications
- Able to work shifts
- Have proven accountability when working with confidential information.
- Possess excellent customer service, organizational and communication skills.
- Get along with fellow Team Members and work as a team.
- Meet the attendance guidelines of the job and adhere to departmental and company policies.
- Have a well-groomed, professional appearance.
- Possess excellent organizational skills to manage several tasks at once, meticulous in details.
- Diploma / Degree holder in Hospitality / Casino / Guest and agent Services or related disciplines.
7. Information Technology – Specialist
Job Responsibilities:
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
- Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
- Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Requirements:
- 1 year experience in the Information Technology industry;
- Basic network, server and pc experiences;
- Relevant qualifications in Information Technology related field;
- High school graduate.
8. Cage Cashier
Job Responsibilities:
- Exchange chips (include knowing each company's chips and identifying authenticity);
- Counting money (include identifying the authenticity of currencies, and the money exchange with guests);
- Hand over and explain what happened when daily shifting to your colleague;
- Assist the director to finish the work.
Requirements:
- Have a neat and positive appearance, proactive and be radiant with smiles;
- Excellent communication ability;
- Fluent in speaking of Mandarin, Cantonese, with basic knowledge in English;
- Able to operate the computer, and Chinese/English word processing;
- Candidates with cashier related experience is preferred;
- Education level of high-school graduated is preferred.
9. Business Development Department – Planning Manager/ Assistant Planning Manager
Job Responsibilities:
- Staff scheduling according to business needs and events
- Coordinate events organized / sponsored by company and invite guest and agents to attend
- Liaise with external event company to plan events
- Identify department training needs and conduct / update department training, evaluate staff knowledge to ensure that trainings are effective.
- Staff on-site deployment planning and reports
- Provide support to on-site colleagues on guest needs
- Pre event planning & past event analysis
- Coordinate with Human Resources on Business Development staffing needs
- Coordinate with Sun Entertainment Culture for all ticket requests
- Update assignment list of Business Development colleagues
- Ensure department system and reports are updated accurately
- Control department & guest expenses
- Identify opportunities to increase guest and agent rolling
- Assist with events organized / sponsored by company and invite guest and agents to attend
- Coordinate birthday gifts for guest and agents according to their preferences
- Be aware of concerts, shows, special events upcoming in Macau and coordinate with relevant colleagues to ask if guest and agents are interested to attend
- Collate and analyze guest and agent gaming statistics, preferences and relevant information
- Any other tasks as assigned by Department Head / Superiors
Requirements:
- A minimum of 3 years of work experience in similar capacity; exposure in hotel and / or gaming business required
- Demonstrated abilities in building strong professional relationships and establishing suitable supporting networks
- Confident, independent and self-motivated
- Excellent and professional verbal and written communications in English, Cantonese and Mandarin
- Computer proficiency in Microsoft Office applications
- Able to work shifts
- Have proven accountability when working with confidential information.
- Possess excellent customer service, organizational and communication skills.
- Get along with fellow Team Members and work as a team.
- Meet the attendance guidelines of the job and adhere to departmental and company policies.
- Have a well-groomed, professional appearance.
- Possess excellent organizational skills to manage several tasks at once, meticulous in details
- Diploma / Degree holder in Hospitality / Casino / Events or related disciplines
If you're interested in this job, you are welcome to fill out the following job application form and send it to info@rcg-macau.com，We will contact you as soon as possible and provide you with suitable job opportunities