Renowned Entertainment Group : Development Department - VIP Executive Assistant / Planning Assistant
Renowned Entertainment Group : Development Department - VIP Executive Assistant / Planning Assistant
(Manila) Business Development Department – VIP Executive Assistant
Responsibility:
- Handle customers and agents inquiries
- Maintain good and regular relationship with customers and agents
- Maintain long-term relationships with customers and agents
- Develop relationship with potential / new customer and agents and introduce Business Development services
- Seek opportunities to increase customers and agents rolling
- Assist customers and agents in booking requirements
- Handle various needs of customers and agents so that they can feel at ease.
- Coordinate events organized / sponsored by company and invite customers and agents to attend
- Pay attention to upcoming concerts, performances, conventions and events in Macao. Regularly update guests and agents information and ask if they are interested in participating.
- Prepare birthday gift.
- Prepare new shareholders’ contracts, meet them and explain in detail, help all shareholders
- Handle guest and agent complains and resolve it to their satisfaction
- Collate and analyze guest and agent gaming statistics, preferences and relevant information
- Ensure department system and reports are accurate and updated.
- Any other tasks assigned by head or director of the department.
Requirements:
- At minimum 2 years of work experience in hotel or entertainment business
- Demonstrated abilities in building strong professional relationships and establishing suitable supporting networks
- Confident, independent and self-motivated
- Excellent and professional verbal and written communications in English, Cantonese and Mandarin
- Computer proficiency in Microsoft Office applications
- Able to work shifts
- Have proven accountability when working with confidential information.
- Possess excellent customer service, organizational and communication skills.
- Get along with fellow Team Members and work as a team.
- Meet the attendance guidelines of the job and adhere to departmental and company policies.
- Have a well-groomed, professional appearance.
- Possess excellent organizational skills to manage several tasks at once, meticulous in details
- Diploma / Degree holder in Event Management / Guest Services or related disciplines
(Manila) Business Development Department – Planning Assistant
Responsibility:
- Assist on staff on-site deployment planning and reports
- Assist on handling guest and agents inquiries
- Provide support to on-site colleagues on guest needs
- Update assignment list of Business Development colleagues
- Ensure department system reports and information are updated
- Coordinate guests entertainment
- Coordinate with External Party for all ticket requests
- Collate and analyze guest and agent gaming statistics, preferences and relevant information
- Analyze and improve department productivity and standards
- Communicate company / event updates to team to inform guests
- Follow-up on guests status updates
- Update department’s staff record (staff passport)
- Be aware of concerts, shows, special events upcoming in Macau and coordinate with relevant colleagues to ask if guest and agents are interested to attend
- Assist with events organized / sponsored by company and invite guest and agents to attend
- Pre event planning & post event analysis
- Identify opportunities to increase guest and agent rolling
- Any other tasks as assigned by Department Head / Manager / Assistant Manager / Superiors
Requirements:
- At minimum 2 years of work experience in similar capacity; exposure in hotel and / or gaming business required
- Demonstrated abilities in building strong professional relationships and establishing suitable supporting networks
- Confident, independent and self-motivated
- Excellent and professional verbal and written communications in English, Cantonese and Mandarin
- Computer proficiency in Microsoft Office applications
- Able to work shifts
- Have proven accountability when working with confidential information.
- Possess excellent customer service, organizational and communication skills.
- Get along with fellow Team Members and work as a team.
- Meet the attendance guidelines of the job and adhere to departmental and company policies.
- Have well-groomed, professional appearance.
- Possess excellent organizational skills to manage several tasks at once, meticulous in details
- College degree or above
- Market management, project planning and other related diploma is preferred.
If you're interested in this job, you are welcome to fill out the following job application form and send it to info@rcg-macau.com，We will contact you as soon as possible and provide you with suitable job opportunities