Well-known Entertainment Group: Market Development Department - Customer Service Director
Handling customers and agents’ inquiries
Keep in touch with customers and agents, and maintain good cooperation relationship.
Maintain long-term cooperation relationship with customers and agents.
Assist and handle customers and agents' order requirements
Dealing with various needs of guests and agents, so they can feel at ease.
Planning and purchase birthday gifts for guests and agents.
Assist in sponsoring or organizing events, responsible for notifying and inviting guests and representatives to attend.
Handling complaints until the guests and agents are satisfied.
Ensure the departmental systems and reports to be accurate and updated.
Assign and supervise tasks or work designated to employees.
Assist and share the manager’s strategic planning, monitoring, execution, and management.
Monitor, manage and operate the daily work status of staffs, and regularly reflect opinions to the manager to make improvements.
Participate in every regular meeting and report complaints from all customers and agents to make recommendations to improve service quality.
Handling tasks assigned by the supervisor.
Demonstrate professional competence and establish good relationships with various departments and partners.
With confident, independent and self-motivated
Excellent professional language and writing skills, proficient in English, Cantonese and Mandarin.
Able to operate and apply Microsoft programs.
Willing to shift work
Confidentiality of company information and data
Excellent customer service, organizational and communication skills.
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