Well-known Entertainment Group: Market Development Department - Customer Service Director
Well-known Entertainment Group: Market Development Department - Customer Service Director
Responsibility:
- Handling customers and agents’ inquiries
- Keep in touch with customers and agents, and maintain good cooperation relationship.
- Maintain long-term cooperation relationship with customers and agents.
- Assist and handle customers and agents' order requirements
- Dealing with various needs of guests and agents, so they can feel at ease.
- Planning and purchase birthday gifts for guests and agents.
- Assist in sponsoring or organizing events, responsible for notifying and inviting guests and representatives to attend.
- Handling complaints until the guests and agents are satisfied.
- Ensure the departmental systems and reports to be accurate and updated.
- Assign and supervise tasks or work designated to employees.
- Assist and share the manager’s strategic planning, monitoring, execution, and management.
- Monitor, manage and operate the daily work status of staffs, and regularly reflect opinions to the manager to make improvements.
- Participate in every regular meeting and report complaints from all customers and agents to make recommendations to improve service quality.
- Handling tasks assigned by the supervisor.
Job Requirements:
- Demonstrate professional competence and establish good relationships with various departments and partners.
- With confident, independent and self-motivated
- Excellent professional language and writing skills, proficient in English, Cantonese and Mandarin.
- Able to operate and apply Microsoft programs.
- Willing to shift work
- Confidentiality of company information and data
- Excellent customer service, organizational and communication skills.
If you're interested in this job, you are welcome to fill out the following job application form and send it to info@rcg-macau.com，We will contact you as soon as possible and provide you with suitable job opportunities