Renowned Tourist Group : Online Customer Service Director / Manager
Monitor, record and improve employee performance.
Provide guidance and support to employees, ensure all employees handle their daily affairs with due diligence.
Handling with emergencies and complaints, maintain and improve customer service quality.
Update all operational information and make sure it is correct and up-to-date.
Develop training courses and regulations.
Ensure customer service system is working properly and continually improving.
College degree or above
5 years’ experience of online customer service management/ technical support in tourism industry.
Critical thinking, excellent communication and problem solving skills
Excellent writing skills.
Pioneering spirit, good service and teamwork awareness.
Familiar with MS Office operation and application.
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