Renowned Tourist Group : Online Customer Service Director / Manager

  • Monitor, record and improve employee performance.
  • Provide guidance and support to employees, ensure all employees handle their daily affairs with due diligence.
  • Handling with emergencies and complaints, maintain and improve customer service quality.
  • Update all operational information and make sure it is correct and up-to-date.
  • Develop training courses and regulations.
  • Ensure customer service system is working properly and continually improving.
Job Requirements:
  • College degree or above
  • 5 years’ experience of online customer service management/ technical support in tourism industry.
  • Critical thinking, excellent communication and problem solving skills
  • Excellent writing skills.
  • Pioneering spirit, good service and teamwork awareness.
  • Familiar with MS Office operation and application.
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